This Privacy Policy describes how Germiston Pro Handyman collects, uses, and shares personal information of users of our website [Your Website Address] (the "Site") and our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address.
- Service Requests: Details of the services you request or inquire about.
- Booking Information: Dates, times, and details related to your service bookings.
- Payment Information: If you book our 1-hour quick fix, we may collect payment details (although this is often handled by a third-party payment processor).
- Website Usage Data: Information about how you use our Site, such as your IP address, browser type, operating system, pages visited, and referring website. This may be collected through cookies and similar tracking technologies.
- Communications: Records of any communication you have with us, whether by email, phone, or other means.
2. How We Collect Your Information
We collect information in the following ways:
- Directly from You: When you fill out contact forms, request a quote, book a service, subscribe to our newsletter (if any), or communicate with us directly.
- Automatically: Through cookies and other tracking technologies when you visit our Site.
- From Third-Party Service Providers: For example, payment processors may provide us with confirmation of payments.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and manage our services, including processing bookings and responding to inquiries.
- To communicate with you about your service requests, bookings, and our services in general.
- To provide quotes and estimates.
- To process payments for our 1-hour quick fix service.
- To improve our Site and services based on usage data and feedback.
- To send you promotional materials and updates about our services (if you have opted in to receive such communications). You will have the option to opt out at any time.
- To comply with legal obligations.
- For other purposes that we may notify you of from time to time.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party companies that provide services on our behalf, such as website hosting, payment processing, email marketing, and analytics. These providers are contractually obligated to protect your information.
- Business Partners: In limited circumstances, we may share information with business partners to provide you with specific services or offers.
- Legal Authorities: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.
- In Connection with a Business Transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by law.
7. Your Rights
Under POPIA, you have certain rights regarding your personal information, which may include the right to:
- Access your personal information that we hold.
- Request correction or deletion of your personal information.
- Object to the processing of your personal information.
- Restrict the processing of your personal information.
- Lodge a complaint with the Information Regulator (South Africa).
To exercise these rights, please contact us using the contact information provided below.
8. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy (if we have a separate one) for more details.
9. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
10. Children's Privacy
Our Site and services are not intended for children under the age of [Specify Age, e.g., 16]. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Germiston Pro Handyman 5 Clarence Ave Sunnyridge Germiston 1401 Email: info@germistonprohandyman.co.za Tel:06 915 8728